Shipping And Returns

The buy fun factory sex toys shop protects consumers by giving them certain guaranteed rights when they buy goods or services. We warrant that at the time of sale the goods supplied must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights that provides are called 'Consumer Guarantees'.

Consumers are entitled to a replacement or refund of product if there is a major failure, the goods are not as described or the item arrives DOA within 30 days of purchase. All fun factory sex toys have a one year guarantee and three year warranty with the manufacturer. Items found faulty after that date should be returned directly to the manufacturer for replacement.


Our website has a ‘live feed’. All items that are displayed as ‘in stock’ are available and after purchase should be shipped within two business days. When an item is shipped you will receive an email notification that will give you a feed to live tracking.


Please ensure that there is in fact a problem with the item you have purchased. Over 70% of items returned actually do not have a fault. Please read our Frequently Asked Questions section for common resolutions.

If after reading our FAQ and the problem has not been resolved when the item is returned itwill be independently Quality Control Checked to verify the problem. Once the fault or problem has been confirmed we will contact you to replace the faulty/damaged goods or issue a refund/credit.

Australia Returns

Please contact as soon as you identify a problem with your product at our live chat, quick contact form or email address. We will then give you step by step instructions for the returns process.


When do you contact

In order to ensure that all our international customers receive quality products we test all products from international orders that leave our warehouse prior to dispatch. Products that are battery or power operated are checked prior to shipping that the battery will charge and the item is fully functional. This is done in a hygienic environment and if the battery is pre-charged we additionally charge for 3-5 minutes and if there is no charge we charge for 2-3 hours so your purchase will arrive with some charge, ready to use. Each function of the product is tested to ensure it works correctly. In order to do this the product display box will be opened and then be resealed using our 'Quality Assurance Guarantee' sticker so you can rest assured that your item will not be faulty or arrive DOA.

In the unlikely event that your item is damaged in transit or not as described please contact our customer service representative at the contact us page or live chat options and they will instruct you with the international returns process.